Virtual Background FAQ

Everything you need to know about using virtual backgrounds for Zoom, Google Meet, and Microsoft Teams.

Getting Started

What is a virtual background?

A virtual background is a digital image you upload to your video conferencing platform that replaces whatever is physically behind you on camera. Instead of showing your real background, the platform displays your chosen image, making it look like you're sitting in front of a professional office, a living room, or any other space.

What platforms do your backgrounds work with?

All backgrounds from Zoom Background Hub are compatible with:

  • Zoom
  • Microsoft Teams
  • Google Meet
  • Webex
  • Most other major video conferencing platforms

Do I need a green screen?

No. All our backgrounds are designed to work without a green screen. A green screen can improve edge detection on older devices or in challenging lighting, but the majority of our customers use our backgrounds without one.

How do I use a virtual background on Zoom?

On Desktop

  • Open Zoom and click Settings (top-right gear icon).
  • Select Background & Effects.
  • Click + to upload your own image or video.
  • Your background updates instantly.

On Mobile

  • Join a meeting.
  • Tap More (three dots).
  • Tap Backgrounds & Effects.
  • Tap + to add your own.

How do I use a virtual background on Google Meet?

Before Joining a Meeting

  • On the preview screen, click the Effects icon (sparkles).
  • To upload your own, scroll to Backgrounds and click Upload.

During a Meeting

  • Click More options (three dots).
  • Select Apply visual effects.
  • Pick a background or upload one.

How do I use a virtual background on Microsoft Teams?

Before a Meeting

  • In the pre-meeting lobby, click Effects and Avatars (sparkle icon).
  • Select Backgrounds.
  • Click 'Add new' to upload your own.

During a Meeting

  • Click More (three dots) in the meeting controls.
  • Select Effects and Avatars.
  • Upload a new one.

File Details

What size are the background files?

All backgrounds are pre-sized at the standard 16:9 widescreen format recommended by Zoom, Google
Meet, and Teams. No resizing is needed.

What file format are the backgrounds?

Backgrounds are delivered as high-resolution PNG file, optimized for video call rendering.

How large are the files?

Files come in different sizes, so each listing includes details about the file size for that particular background. They are within the upload limits of all major video platforms.

Are there watermarks on the files?

No. Purchased backgrounds contain no watermarks of any kind. You'll receive your final file in the email as soon as you check out.

Purchasing & Delivery

How are the backgrounds delivered?

Immediately after purchase you'll receive a download link via email. Click the link, download the file to your device, and upload it to your video platform. The whole process takes about two minutes.

Can I use these backgrounds on my phone or tablet?

Yes. Zoom, Google Meet, and Teams all support virtual backgrounds on iOS and Android. Simply download the file to your device and upload it through the mobile app.

Do you offer refunds?

Because our products are digital downloads that are delivered immediately upon purchase, we are unable to offer refunds. Please review product images carefully before purchasing.

Do you offer bundles or discounts?

Yes! Check our Current Deals page for active promotions including multi-background bundles and discount codes.

Check for deals

Quality & Compatibility

Why do your backgrounds look more realistic than others?

We specifically select and test backgrounds for how they render on real video calls – not just how they look as static images. We prioritize natural lighting, believable depth, and compositions that work well for professional and business settings. Every background is tested before it's added to our store.

Who are these backgrounds designed for?

Our backgrounds are used by business professionals, executives, remote workers, consultants, coaches, therapists, counselors, real estate agents, teachers, webinar leaders, sales professionals, lawyers, and anyone who wants to look professional on a video call, but doesn't like their current home office background.

Where are your backgrounds made?

Zoom Background Hub is based in the United States. All backgrounds are designed and curated in the US.

Will these work on an older computer?

Virtual backgrounds require a small amount of processing power. Most modern computers handle them without issue. On older machines, if you're having issues, close other applications before your call to help.